Terms and Conditions

Terms & Conditions – Salus by Ali Crampton

Current as of 29/8/2025

Welcome to www.salusbyalicrampton.com. This website is owned and operated by Alison Crampton. If you have any enquiries or questions, please email me at hello@salusbyalicrampton.com.

All products and services advertised on this website are offered in compliance with applicable consumer law. Purchases by clients in the UK are governed by UK law, including the Consumer Rights Act 2015. Purchases by clients in Ireland are governed by Irish consumer protection law, Irish Consumer Protection Act 2007. Purchases by clients in Australia are subject to Australian law, Australian Consumer Law and the policies of third-party suppliers. If you are purchasing from other countries, you accept responsibility for compliance with your local laws and regulations.

This document outlines the Terms and Conditions you should be aware of when using my website, booking appointments, or purchasing from me. Please read these terms so you are aware of what to expect if working with me. By visiting this website or purchasing my services, you confirm that you are over the age of 18 and agree to be bound by these Terms & Conditions. If you do not agree, please do not book an appointment with me or continue to use this website.

From time to time, these Terms & Conditions may be updated or modified as my business evolves. Please check back regularly to ensure you are aware of the most up-to-date version.

There may be additional, specific terms of service provided to you in relation to certain products or services, such as consultations. If there is any inconsistency between these Terms & Conditions and any specific terms of service, the specific terms will take precedence to the extent of the inconsistency.

CONTENT DISCLAIMER

On this website and my social media accounts, I provide information about herbal medicine, nutraceuticals, nutrition, lifestyle interventions, and a naturopathic approach to health. This content is solely for education and personal development so you can deepen your understanding and incorporate these healthy practices into your daily routine for your personal health and well-being.

CONTENT POLICY

  • I conduct extensive research to provide content I believe is accurate and valuable, but I have no responsibility for how you use that information.

  • The general information I provide is not a substitute for personalised advice from a qualified professional.

  • Visiting this website does not create a professional relationship unless you explicitly choose to work with me by purchasing my services, such as a consultation.

  • Any testimonials or results displayed are based on my experience and those of previous clients. These are not guarantees that anyone else will achieve the same results.

  • While I take reasonable care to ensure the content is accurate and up to date, I make no guarantees and disclaim liability for any inaccuracies or errors. If you notice an issue, please contact me so I can amend it.

  • I may modify my content at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first consulting qualified professionals and making informed choices based on your circumstances.

As a user of this website, you agree not to:

  • Behave maliciously, post defamatory content, spam, upload malware, or hack into any part of the website.

  • Use the website unlawfully or in a way that harms any other person or business.

Violation of these rules may result in refusal of service and a ban from accessing the website or social media accounts.

DOWNLOADS

This site may offer paid and free downloads. While I take cybersecurity seriously, I am not responsible for viruses or other damage that might occur from downloading material. Please ensure you have appropriate protection on your devices.

EXTERNAL LINKS

I may provide links to external websites for information, education, or entertainment. I do not control these sites, endorse their products, or have any formal relationship with them unless explicitly stated.

DISCLAIMER FOR SERVICES

Services offered through this website include:

  • Naturopathic Consultations

These services are designed to support your health and wellbeing. By purchasing my services, you agree to work collaboratively and take responsibility for implementing the strategies discussed.

About Me

I am a Clinical Naturopath with a Bachelor of Health Science (Naturopathy) from Endeavour College of Natural Health. I am a member of the Naturopaths and Herbalists Association of Australia (NHAA) and the Association of Naturopathic Practitioners (ANP). I practice within my scope, adhere to professional codes of conduct, and undertake ongoing professional development.

What I Expect From You

  • Be open-minded to dietary and lifestyle changes.

  • Follow my advice and put effort into improving your health.

  • Be honest about your choices.

  • Take responsibility for your implementation of strategies.

Naturopathy is not a quick fix; results require active engagement and lifestyle adjustments.

Important Information

  • Any medical or complementary intervention carries risks.

  • Results vary per individual.

  • If I believe you require a different medical professional, I will refer you appropriately.

  • Safety and welfare are prioritised; in emergencies, I may contact emergency services.

SUPPLEMENTS & PRODUCTS

General Disclaimer:
All supplements are general health support products and are not intended to diagnose, treat, cure, or prevent any disease.

Safety and Responsibility:

  • You must check ingredients and notify me of allergies, medications, medical conditions, or pregnancy/breastfeeding.

  • Adults (18+) only unless otherwise advised by a professional.

  • I am not liable for adverse reactions caused by undisclosed conditions, interactions, or misuse.

Third-Party Fulfilment:

  • Products are supplied by third-party providers.

  • I liaise with suppliers for delivery issues but am not responsible for shipping delays or carrier damage beyond my control.

Consumer Rights:

  • UK and Irish clients have rights for faulty goods: repair, replacement, or refund.

  • Supplements are non-refundable for change-of-mind.

INDEMNITY

Except for non-excludable consumer rights under UK and Irish law, I do not guarantee results or accuracy of website content or services. You take full responsibility for any actions you take based on my advice. You agree to indemnify me against any consequences arising from your choices.

If this indemnity is unenforceable, my total cumulative liability is limited to the amount you have paid for the service in question.

PAYMENT TERMS

  • Prices are in pounds sterling (£) and are exclusive of VAT unless otherwise stated.

  • Bookings are made through Practice Better.

  • Full payment is required prior to all initial consultations and follow-up consultations must be paid within 24 hours of the consultation taking place

  • If you do not respond to our payment reminders we will charge your card on file

  • No refunds are offered for change of mind, missed consultations, or cancelling/rescheduling within 48 hours of your consultation time

  • Payments are processed via Stripe. I do not have access to your financial information.

REFUND POLICY

  • No refunds are offered for change of mind, missed consultations, or cancelling/rescheduling within 48 hours of your consultation time

  • All appointments must be cancelled more than 48 hours in advance to avoid a full cancellation fee.

  • Missed or last minute cancellation of appointments incur a 100% fee.

  • Supplements are fulfilled by both Salus and third-party suppliers; please notify me of damaged or incorrect orders promptly.

  • UK and Irish consumer rights for faulty goods are respected: remedies include repair, replacement, or refund as required.

  • Supplements bought through me are non-refundable.

DELIVERY

  • Third-party suppliers determine postage charges.

  • I will liaise with suppliers for any delivery issues.

  • UK and Irish deliveries are subject to standard shipping times unless otherwise stated.

APPOINTMENT POLICIES

  • Full payment is required before booking.

  • Cancellations within 48 hours of an appointment incur a 100% fee.

  • Full payment is required prior to all initial consultations and follow-up consultations must be paid within 24 hours of the consultation taking place

  • If you do not respond to our payment reminders we will charge your card on file

  • No refunds are offered for change of mind, missed consultations, or cancelling/rescheduling within 48 hours of your consultation time

  • Online consultations must be attended from a private, quiet location. Please reschedule if unable to meet these requirements.

INTELLECTUAL PROPERTY

  • Website content is protected by copyright.

  • Personal use is permitted if I am credited.

  • Commercial use or competition is prohibited.

  • Linking to content is allowed provided it is fair, legal, and does not imply endorsement.

RESPECTFUL COMMUNICATION

  • Comments on this website and social media may be moderated.

  • Disrespectful or aggressive behaviour will not be tolerated.

  • Disputes should be addressed politely by email at salusbyalicrampton@gmail.com.

  • Mediation is encouraged if negotiation fails.

  • If unresolved, the courts of England & Wales will have exclusive jurisdiction for UK clients; Irish clients may refer to Irish courts.

GOVERNING LAW

These Terms & Conditions are governed by the laws of England & Wales. Irish clients are subject to relevant Irish consumer protection law.

Thank you for reading and respecting these Terms & Conditions.